Shipping policy

Where we deliver
Zipicka delivers to all seven emirates of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including Al Ain. We currently deliver within the United Arab Emirates only.

Delivery charges
Delivery is free on every UAE order, with no minimum spend. Collect in person is also free. The delivery charge is always shown at checkout before you pay, and there are no handling fees or hidden charges.

Delivery times
Your estimated delivery date is calculated and shown at checkout before you complete your order. Please use the date shown at checkout as your expected delivery window. Orders are processed on working days; orders placed on Fridays, Saturdays or public holidays are processed the next working day.

Collect in person - free
Choose free pickup at Sama Building, Al Barsha 1, Office 401, Dubai. Pickup orders are usually ready within 24 hours and we will email you when yours is ready to collect.

Cash on Delivery
Cash on Delivery is available on all UAE orders. Please have the exact order total ready for the courier.

Order tracking
You will receive a confirmation email with a tracking number once your order ships. You can also track your order from your account page.

Temperature-sensitive items
Skincare with active ingredients and pet food are stored in climate-controlled conditions and dispatched in protective packaging. In summer we recommend a delivery address where the parcel can be received promptly rather than left outdoors.

Failed deliveries
Our courier will attempt delivery twice. If both attempts fail the order returns to us and we will contact you to rearrange. Redelivery may incur an additional charge.

Questions
Email marketing@zipicka.com or WhatsApp +971 58 301 4766.