Authenticity Guarantee

Buying skincare and pet products online in the UAE carries a real risk: counterfeit stock, grey-market imports, and products that have spent months in a hot warehouse. Here is exactly what we do about it.

How we source

Every product we sell comes through authorised distribution channels. We are a licensed UAE business and our trade licence is published on this site — you can view it here. If a retailer will not show you theirs, that tells you something.

What we will never sell

  • Testers. Salon and counter testers are not for resale. We do not stock them, relabelled or otherwise.
  • Repackaged or decanted goods. Everything ships in its original sealed manufacturer packaging.
  • Grey-market imports with no traceable supply chain.
  • Expired or near-expiry stock. Dates are checked before every dispatch.

Storage — the part most retailers skip

Authenticity is only half the problem in this climate. A genuine product stored badly is still a bad product.

Retinol and vitamin C oxidise in heat and lose potency. SPF filters degrade. Pet food absorbs humidity, and its fats go rancid. None of that is visible on the packaging when it arrives.

We hold stock in climate-controlled conditions and dispatch temperature-sensitive items in protective packaging. In the UAE this matters at least as much as where the product came from.

How to check any product yourself

  • Batch code. Genuine products carry a printed or embossed batch code — check it matches any code on the outer carton.
  • Packaging quality. Blurry printing, inconsistent fonts and misaligned labels are common counterfeit tells.
  • Texture and scent. If a familiar product smells or feels different from your last one, stop using it and contact us.
  • Price. A dramatic discount on a premium dermatological brand is usually a warning, not a bargain.

If something is not right

Contact us immediately at marketing@zipicka.com or +971 58 301 4766. If you receive anything you believe is not genuine, we will investigate and make it right — see Returns & Exchanges.

Frequently asked questions

Are Zipicka products 100% genuine?

Yes. Everything is sourced through authorised channels and we are a licensed UAE business with a published trade licence. We do not sell testers, repackaged goods or grey-market stock.

How do I know my skincare has not degraded in the heat?

We store all stock in climate-controlled conditions and check expiry dates before dispatch. Active products ship in protective packaging, and we recommend receiving parcels promptly in summer.

Do you sell testers or samples?

No. We only sell full-size retail products in original sealed packaging. Testers are not intended for resale and we do not stock them.

What should I do if a product seems wrong?

Stop using it and contact us straight away with your order number. We will investigate, and if there is any issue we will replace or refund it.

Shop with confidence

Read why customers choose Zipicka, or browse beauty and pet care.