Refund policy

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

How to start a return
Email marketing@zipicka.com or WhatsApp +971 58 301 4766 with your order number. We will confirm your return and tell you how to send the item back. Items sent back without requesting a return first cannot be accepted.

Returns are sent to: Sama Building, Al Barsha 1, Office 401, Dubai, UAE. You may also return an item in person at this address.

Condition required
Items must be unused and in the same condition you received them, with tags attached and in original packaging. Please include your receipt or proof of purchase.

Sale and discounted items
Discounted items are returnable on exactly the same terms as full-price items.

Beauty and personal care
For hygiene reasons these can be returned only if unopened with the seal intact. If a sealed item arrives damaged, faulty, expired or is not what you ordered, we will replace or refund it in full including collection.

Items we cannot accept back
Opened or used beauty and personal care products, opened pet food and treats, perishable goods, personalised or special-order items, hazardous materials, flammable liquids and gases, and gift cards. Faulty items are always accepted.

Damaged, faulty or incorrect items
Please check your order on arrival. If anything is damaged, defective, expired or incorrect, contact marketing@zipicka.com immediately and we will put it right at no cost to you, including collection.

Refunds
Once we receive and inspect your return we will tell you if it is approved. Approved refunds go back to your original payment method within 10 business days. Cash on Delivery orders are refunded by bank transfer to a UAE account in the name of the person who ordered.

Exchanges
The fastest way to get the item you want is to return the original and place a new order once the return is accepted.

Questions? Email marketing@zipicka.com or WhatsApp +971 58 301 4766.