Frequently Asked Questions
Ordering & delivery
How long does delivery take in Dubai?
Orders placed before 4pm on a working day are typically delivered within 1–2 working days in Dubai. Orders placed after the cut-off, on Fridays or on public holidays are processed the next working day.
Is delivery free?
Delivery is free on orders over AED 100. For orders below that, a flat AED 20 delivery charge applies. The charge is shown at checkout before you pay.
Which emirates do you deliver to?
We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including Al Ain. Outside Dubai, delivery typically takes 2–3 working days.
How do I track my order?
You will receive a confirmation email with a tracking number as soon as your order ships. You can also view the status of your order from your account page at any time.
Can I change my order after placing it?
Contact us as soon as possible at marketing@zipicka.com. If your order has not yet been dispatched we can usually amend it. Once it has shipped, it must be handled as a return.
Products & authenticity
Are your products genuine?
Yes. Every product is sourced through authorised channels, and we are a licensed UAE business — our trade licence is published on this site. We do not sell counterfeit, grey-market or tester products.
How are products stored?
Active skincare ingredients such as retinol and vitamin C degrade in heat, and pet food degrades in humidity. Everything is stored in climate-controlled conditions and dispatched in protective packaging.
Do you check expiry dates?
Yes. We check expiry dates before dispatch and do not ship products that are close to expiry. If you ever receive something you are unhappy with, contact us and we will make it right.
Do you sell testers?
No. We only sell full-size retail products in their original sealed packaging. We never sell testers, samples relabelled as retail, or repackaged goods.
Returns & refunds
What is your return window?
You have 30 days from receiving your item to request a return. The item must be unused, in its original packaging and with tags, and you will need proof of purchase.
Can I return an opened beauty or pet product?
For health and hygiene reasons, opened personal care products and opened pet food cannot be returned. Unopened, sealed items in these categories can still be returned within the 30-day window.
How long do refunds take?
Once we receive and inspect your return we will confirm whether it is approved. Approved refunds are issued to your original payment method, then processed by your bank or card issuer.
What if my item arrives damaged?
Please inspect your order on arrival and contact us immediately if anything is damaged, defective or incorrect. We will evaluate the issue and put it right at no cost to you.
Pet products
How should I store pet food in UAE humidity?
Keep pet food sealed in a cool, dry place away from direct sunlight. Reseal bags tightly after each use, or decant into an airtight container. Avoid storing food in a garage or balcony.
How do I switch my pet to a new food?
Transition gradually over about seven days, mixing an increasing proportion of the new food with the old. A sudden change can upset your pet's digestion, particularly with grain-free formulas.
Which cat litter suits an apartment?
For apartments, prioritise strong odour control and low dust. Clumping plant-based litters such as Cat's Best and M-PETS are popular because they trap odour well and are lighter to carry.
Can you advise on my pet's health?
No. We are a retailer, not a veterinary practice. Nothing on this site is veterinary advice. If your pet has a health concern, please consult a licensed veterinarian in the UAE.
Beauty products
What SPF do I need for UAE sun?
Dermatologists generally recommend broad-spectrum SPF 30 or higher for daily use, and SPF 50 for extended time outdoors. Reapply every two hours when outside, and after swimming or heavy sweating.
Can I layer vitamin C and retinol?
Many people use vitamin C in the morning and retinol at night rather than layering them together, which reduces the risk of irritation. Introduce one new active at a time and build up slowly.
How should I store skincare in the heat?
Keep active products away from direct sunlight and out of hot cars and bathrooms that get very warm. A cool, dark cupboard is ideal. Retinol and vitamin C are the most heat-sensitive.
I have sensitive skin — where should I start?
Look for fragrance-free, dermatologist-tested formulas such as La Roche-Posay, CeraVe and Vichy. Patch test any new product on a small area first, and add one product at a time.
Account & privacy
Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders, see your order history and check out faster next time.
Is my personal data secure?
Checkout is handled over an encrypted connection and payment details are processed by our payment provider — we do not store your full card details. See our Privacy Policy for full detail.
Still need help?
Email marketing@zipicka.com or call +971 58 301 4766. See also Shipping & Delivery and Returns & Exchanges.
