Returns & Exchanges

We want you to be happy with what you ordered. If something isn't right, here is exactly how returns work.

Your return window

You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn, unused, with tags and in its original packaging — and you'll need the receipt or proof of purchase.

What cannot be returned

For health and hygiene reasons, some items are non-returnable once opened:

  • Personal care and beauty products that have been opened or used
  • Perishable goods, including pet food that has been opened
  • Custom or personalised items
  • Hazardous materials, flammable liquids and gases
  • Sale items and gift cards

Unopened, sealed items in the categories above can still be returned within the 30-day window.

How to start a return

  1. Email marketing@zipicka.com with your order number and the reason for the return.
  2. We'll confirm whether the return is accepted and send you a return shipping label with instructions.
  3. Send the item to: Sama Building, Al Barsha 1, Office 401, Dubai, UAE.

Please request a return before sending anything back. Items sent to us without an approved return request cannot be accepted.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us immediately and we will evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, the refund is issued to your original payment method. Please allow time for your bank or card issuer to process it.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Questions

Email marketing@zipicka.com or call +971 58 301 4766. You can also read our full Refund Policy.